Airtel Zambia | Mobile phones, internet and banking

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Apologies for the quality of this picture but there was a lot going on (and it was taken on my iPhone). This is the head of one of the queues at the Airtel shop in The Arcades, Lusaka this afternoon (8/10/11). The guy in the red shirt is the Airtel person and he is multi-tasking. He is:

  1. Registering a data SIM for me for use in my iPhone (this means my Zambian number has changed to: +260 (0)9755 72175)
  2. Giving technical support to a man who is just getting a mobile dongle to work on his laptop
  3. Helping the woman in the purple cardigan withdraw money from her mobile phone bank account. Part of this process was to fill out a line in the green book which looked like a visitors book. The cash was in a standard wooden drawer by his right hand.
Incredible. This is part of the mobile phone revolution in the countries of Africa.
For the record my unlocked iPhone seems to work with my new Airtel SIM although I haven’t given it a thorough test. Basic calls and SMS work and the data side also works although it seems to be very slow even on 3G. Personal Hotspot (tethering) isn’t an option within settings. I don’t know how to get voicemail working but I will try to sort that out over the next couple of days.
Costs?
  • SIM with new number K5,000 (£0.64)
  • 30 day data bundle 300MB K95,000 (£12.20)
£1 = K7,784

A little reminder – why we are doing this

After a couple of days with the lovely Ian and Judy Goldman in Pretoria: early morning walks (Simon and Ian); intellectual discussions (Ian, Judy and Jane); discussions on World Music (Simon and Ian); exasperation with technology, especially Word (jane and Judy); etc etc, we have just arrived in Lusaka to a very warm welcome from Mark and Alison Pearson. Without ‘The Pearsons’ providing us with a base, transport, encouragement and WiFi(!) during our visits things would have been a lot more difficult.

Our meeting with UNICEF at 10:30 tomorrow was confirmed today which is brilliant. Our trip could not get off to a better start. We are also seeing one of our MSL contacts tomorrow and will have our first meeting with MTZL to talk in more detail about the mobile phone aspects of the pilot.

I have been totally exhausted today and that’s mostly down to the fact that I was up all night playing with Google’s new (to me) interface onto various public data sources. This is totally fascinating and disturbing at the same time. A stark reminder of why we are doing what we are doing. Have a play with the graph below: press the play button; drag the slider to see how life expectancy and child mortality has changed since 1960 in Zambia compared to the UK.

The size of the dots represent GDP – note how the UK has grown while Zambia hasn’t. Note also how life expectancy plummets from around 1990 – due to HIV/AIDS – and how the progress on child survival rates is so slow and in a different ball park from the child survival rates in the UK. Play it through a few times and drag the slider around to get the full picture.

What do you think?

Children with AidPod

Project Logic Version 6

ColaLife Pilot Logic Model v6
Click on the above image to see the document full-size on Flickr

This is a post for the development specialists amongst you and to reassure everyone else that we are making progress and doing a really thorough job on the design of the pilot. This is the pilot on a single sheet. There is a logic to it. Read it from the bottom up and ask yourself if the activities described will produce the outputs we need and if the outputs will contribute the outcomes.

I’ve reported on the project logic before. This is about the sixth iteration of this. Jane has been leading on this work from the ColaLife end and we are grateful to the staff at UNICEF in Zambia for their guidance and to our research adviser, Rohit Ramchandani, for his input.

Onwards and upwards.

Project logic – slow but steady progress

Project Logic

There has not been a lot we can announce on the progress towards the pilot over the last few weeks but we’ve been busy carefully discussing with partners in Zambia the roles they would undertake in a pilot of ColaLife and we expect to be able to announce the implementation partnership shortly. In addition to these discussions we have been working on the logic of the project with colleagues in UNICEF Zambia and our research adviser, Rohit Ramchandani who is studying for a Doctorate in Public Health at Johns Hopkins University. Jane has been leading on this from ColaLife’s side.

The image above is the latest draft of this logic (click on it to see it full size in Flickr). This is still a draft but this is how it works. To see the logic you should read the document from the bottom up and ask yourself:

  • Will these Activities produce these Outputs?
  • Will the Outputs produce the Immediate Outcomes?
  • Will these Immediate Outcomes contribute to the Intermediate Outcomes? and
  • Will the Intermediate Outcomes contribute to the Final Outcome (or Goal)?

Once we are happy with this top-level logic (and we think we are nearly there) we will work on the detail. We will then bundle the activities into workpackages and assign responsibilities to different partners. This is taking some time but we are making progress in the right direction.

If you have any comments on this logic please comment on this post on the blog.

Where we went in Zambia – fun with a GPS

Google Earth Mpika
DDSP, Mpika, courtesy of Google Earth. Our old house is in the top left and marked with a yellow map pin. Click to see the image full size on Flickr or download the KLM file to see where we went using Google Earth

I carried a SPOT Messenger while in Zambia on our last trip (17-31 January 2011) and had it switched on when we travelled outside Lusaka. When switched on the SPOT device attempts to transmit your location in near real time and stores the file of coordinates online. Now we are back I’ve downloaded the co-ordinates and placed the KLM file here. To follow where we went on Google Earth proceed as follows:

  1. Download the KLM file (right-click and select ‘Save As…’)
  2. Right-click on the downloaded file and select ‘Open with…’ and choose Google Earth. If you don’t have it, you can download Google Earth here.

Here are some of the key locations:

25-track – Mpika District Hospitalreported here
24-track – Car park at the District Commissioner’s Office
15-track – Mpika filling station where we got the puncture fixed – audioBoo-ed here
29-track – Mpepo Rural Health Centrereported here
10-track – the nearest co-ordinate to our old house

Amazing that technology developed for guided missiles can be so useful.

Results framework and next steps

UNICEF Results Framework Zambia January 2011 SB
The foundation for a pilot in Zambia

Above is the Results Framework which we developed with the help of UNICEF which I reported on earlier. We will use this the develop a Logical Framework for the pilot over the next couple of days and feed it back to potential partners for comments.

The next steps towards a pilot are as follows:

  1. Completion of the Logical Framework for the pilot
  2. Confirm pilot partners (Governance, Advisory and Implementation)
  3. Finalise legal/regulatory matters
  4. Draw up a detailed activity list for each partner for discussion and agreement
  5. Ask each partner to prepare a budget for their role in the pilot and indicate what funding/resources they could contribute (if anything) and what funding they would need from the pilot budget
  6. Sign off of the project plan by partners
  7. Put the project plan to funders

Comments?

Zambia Diary | Day 14 | Meeting Susan

Today (Sunday, 30/1/11) is our last full day in Zambia this trip and we’ve been invited to lunch! We need to return the vehicle we used for the Mpika trip to its rightful owner so I nipped out and got it cleaned although you wouldn’t have known it half an hour later . . . it’s still raining.

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Me with THE car (thanks Charlotte)

At lunch we met the last key person we wanted to see this trip (thanks Charlotte, again!) Susan Hunter is the Chief of Party for the STEPS OVC* Project. The STEPS OVC** Project is a partnership that includes World Vision, like its predecessor, the RAPIDS Project. RAPIDS created a network of 15,000, voluntary ‘Community Carers’. Among other things, the STEPS OVC Project will increase this network to 23,000 with representation in all 73 Districts in Zambia. Judging by the kind of work they do, these could be ideal ‘Community Agents’ for the ColaLife Pilot, working at community level to ‘sensitise’ people – as it’s called in Zambia – to the benefits of the AidPod Mother’s Kit.

Susan is a whirlwind of energy and ideas. She seemed very positive about working with ColaLife and there may be other areas of our proposed pilot that her programme will be able to help us achieve. It is early days yet but good to have made the link and started the conversation on potential collaboration possibilities.

What a great way to end our trip! Tomorrow I will blog about the next steps towards a ColaLife pilot in Zambia.

* OVC = Orphans and Vulnerable Children
** STEPS OVC is funded by The President’s Emergency Fund for AIDS Relief (PEPFAR) of the United States Agency for International Development (USAID). The project builds on the expertise and geographic coverage of six leading international and local non-governmental organisations besides World Vision: Africare, CARE International, Catholic Relief Services (CRS), Expanded Church Response (ECR), the Salvation Army (TSA), and the Futures Group. STEPS OVC also collaborates closely with another USAID-funded project, the Zambian Prevention Initiative, on designing prevention initiatives, economic empowerment, capacity-building, and referral mechanisms.

Here are some other facts and figures about STEPS OVC:

STEPS OVC will mitigate the HIV epidemic by:

  • Strengthening comprehensive support services for over 300,000 orphans and vulnerable children (OVC)
  • Improving quality of life for 135,000 adults and children living with HIV (PLHIV)
  • Delivering HIV prevention information and behavior change skills to 80,000 HIV- and HIV+ persons
  • Providing HIV counseling and testing services to over 50,000 people
  • Increasing livelihoods of more than 26,000 beneficiaries through economic strengthening activities
  • Involving an organized network of over 20,000 trained, equipped caregivers
  • Building capacity of over 400 Zambian-owned organizations to respond to communities and households affected by HIV and AIDS

Zambia Diary | Day 13 | Return to Lusaka from Mpika

Not much to report from today (Saturday, 29/2/11) as the day was spent returning to Lusaka from Mpika. This return journey really brought home how far Mpika is from Lusaka (and how big Zambia is). We started off at 9.10am and arrived in Lusaka at 5:50pm. We stopped in Serenje for fuel and just south of Kabwe for a late lunch. The weather had been kind to us for our trip up to Mpika and for the time we were there but at 3.15pm the heavens opened and it took us 2hrs to do the last 125km into Lusaka.

We need to be careful when choosing the Districts for the pilot. We must do the trial in representative ‘remote rural’ communities but we must heed the advice of the people from MSL (currently involved in the Malaria ACT Pilot) and not go unnecessarily far from the Lusaka so that we can monitor the pilot effectively and gather the lkearning.


This is heavy rain – note the speed of the wipers – and things get dangerous!

Zambia Diary | Day 12 (Part 2), Visit 2 | Friday Field Trip


The last kilometre to Mpepo Rural Health Centre

It takes about an hour and a half to reach Mpepo from Mpika. The Health Centre lies barely a kilometre from the tarmac road. Again we were astonished to see satellite dishes on one or two of the village houses (see above video).

In Zambia, Health Centres, which are government run, serve a number of outlying Health Posts. Fridays are a busy day at the Health Centre. The yard was a jumble of bicycles, umbrellas and people.

Bicycles at Mpepo Rural Health Centre, Mpika, Zambia
Bicycles outside Mpepo Rural Health VCentre

A toddler squeaked in delight every time the wind-driven water pump leaked a spray into the air. A crowd flocked around the entrance: mainly women with babies, but quite a few men with sick children, who these days may find themselves the main care-giver. Since we lived in Zambia in the 80s, life expectancy has dropped from 52 to 37 years, mainly due to HIV/AIDS, leaving many orphans, as well as extended families with only one carer – sometimes just an older child. In the Mpepo clinic catchment, 20% of the population is under 5 and nearly 50% below 15. Among the adult population, there are 2 women to every man.

Demographic data for Mpepo Rural Health Centre
Rural Health Centre demographic data courtesy of Rev Samuel Chitundu

Our contact Dr Nachi Kaunda had tried to call ahead and warn the resident Doctor, Reverend Samuel Chitundu, that we were about to descend on him unexpectedly. We found him sitting in a dark office half taken up with baled mosquito nets ready for distribution, a long queue in front of him. As it turned out, her message had not got through to his mobile, which was on charge. Yet still he received us graciously, and gave us twenty minutes out of his impossibly busy day to listen to what we had to say.

ORS is usually available at Health Centres and Health Posts, and is free. But getting it means a long walk for the care-giver carrying a sick child, a long wait in line, and huge pressure on a single doctor, serving an area of perhaps 30 km radius. Rev Chitundu spoke of the challenges of distribution for medicines. There are peaks in childhood diarrhoea: in the rainy season, and again in April/May when the groundnut harvest brings in a complete change in diet that causes many upset stomachs; an inconvenience for adults but potentially dangerous for children. Yes, he said. The ColaLife idea might work. Sometimes you could find a shop in the gaps between health posts; and in any case – as we were acutely aware of his queue outside – it might help if ORS were available elsewhere. It was definitely worth a trial.

As Malama and Nachi explained that evening, the government is trying to ensure Health Posts are established ‘where the people are’, to provide at least some basic services within reach of communities. Yet still, both they and Rev Chitundu agreed, there are challenges in covering the vast distances.

Shop on the road from mpika to Kasama
Outside a shop on the Kasama road from Mpika

On the way back we decided to do a bit of spontaneous market research to test these insights. We stopped at a couple of roadside shops – one of them sited 10km from the next health service in either direction. We bought a Coke each and one for Yombwe (our guide), and started up a conversation: How many crates of Coke do you get a month? How much does it cost to bring it here? Does the Coke lorry stop off on its way past? Do you sell soap too? How much is that?

There were some surprising insights: now, bottled water sells at the same price as a small glass bottle of Coke in rural areas: 3,000 Kwacha. And where we asked, for every bottle of Coke sold they now sell 2 bottles of water. It’s a bigger bottle. It’s OK to take away.

Then, opening the boot of our car, we produced our own crate of Coke, complete with AidPods. It’s well known in Zambia that Mzungus (white people) tend to do crazy, unfathomable things. But buying a Coke when you already have a WHOLE CRATE of your own in the car? We explained the AidPod. Interest dawned and slowly the questions started to come the other way. Could they keep the AidPod? When would we bring more? Yes, the crate now held 29 units to sell, but the transport cost to bring it in would be the same. Yes, they would sell such a thing. Yes, it was more than an hour’s bike ride to the clinic, and some people had no bike. An oxcart trundled past. At least 3 hours to the clinic in that, and they are a rarity in northern Zambia. There are still a lot more questions to answer, a lot of assumptions to test and a lot of plans to make, but we will get there.

At the DDPS site restaurant that evening, we bumped into a group of mothers and carers from a World Vision child nutrition workshop. Of course, out came the crate with Aidpods: we couldn’t resist running the idea past this impromptu focus group. And once we’d got past the ‘crazy Mzungu’ stage a lively conversation started, as they unpacked the AidPod, looked at the soap and the SODIS bag, and broke open the unfamiliar, orange flavoured ORS packet, to taste it. Shame we never learnt to speak Bemba – must sort that out next time around.

But the AidPod certainly passed the ‘desirability test’. As our meals arrived, the mother to whom we’d passed the AidPod slipped it into her bag. That was the last we saw of it. :-)

Zambia Diary | Day 12, Visit 2 | You couldn’t make it up . . .

Our old house | DDSP Mpika
Our old house in Mpika

If anyone out there doesn’t believe that truth is stranger than fiction – read on . . .

Safely arrived in Mpika, we had time, before darkness fell, to look around the town and our old ‘compound’, still known locally as the DDSP.

We quickly found ‘our’ old house, tucked away in the corner behind a tall fence. In our day, the compound was open plan, which gave it a friendly community feel. Perhaps slightly less friendly the day our neighbours found our 3 year old sitting happily in their Cape Gooseberry patch at 6:30 one morning and suddenly understood their disappointing harvest that year.

A young man let us look around ‘our’ old garden, but the residents were away and we didn’t feel we could ask for a peek inside the house. Still, he let slip a piece of information that turned out to be surprisingly handy the next day . . .

At 9:00am on Friday we were at the Mpika District Hospital to meet up with Dr Nachi Kaunda. She took time out of her rounds to set us up with a young assistant, Yombwe, to accompany us to a rural health centre at Mpepo, some 100km further north towards Kasama. But, before setting off, she said, the District Commissioner wants to meet you and hear about ColaLife.

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Dr Kaunda (left) despatches bundles of mosquito nets to Mpepo Rural Health Centre

We were delighted to meet the District Commissioner, Mr Malama Sokoni, who has been in post just a few months. ‘So,’ he began, ‘you used to live in Mpika? Where abouts exactly?’
‘In your house,’ we told an astonished Mr Sokoni, drawing on the useful snippet we’d picked up the day before.

What an ice breaker!

After a really useful trip out – see tomorrow’s exciting episode – we ended up having tea with Malama and Nachi in our old house that evening. It was a very enjoyable occasion – we exchanged views on aid, development, Chinese investment and Malama had some cracking jokes! He previously worked in the private sector, mainly in marketing and has worked with the Zambian Chamber of Commerce and a range of other business networks. So he was able to give us some invaluable insights for ColaLife. ‘Come to Mpika!’ was his parting shot. ‘We want to see ColaLife here.’

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Out patients at Mpika District Hospital